When your parcel is ready for collection, check for an email or SMS from us or the courier service indicating that your parcel is ready for pickup. This notification will usually include the location, hours of operation, and any specific instructions.
These details may also be visible on your tracking link. We recommend checking your local tracking information as well, as it should provide details on where the parcel has been left.
Make sure you have a valid form of identification with you, such as a driver's license, passport, or ID card. Some collection points may also require the notification email or SMS for verification.
Before leaving, quickly inspect the parcel to ensure it's in good condition and matches your order details.
Take your parcel home and enjoy your new items!
And if you have any questions our Client Services team would be happy to help. You can contact us using the icons below.