When does the Birthday Sale start?
The ninth Lounge Birthday Sale starts on March 23rd at 1pm CET.
When will the sale end?
The end date of the Birthday Sale is entirely stock-dependent. We recommend shopping as soon as the sale goes live to avoid missing out.
What discounts are available during the sale?
You can expect discounts of up to 60% across selected Underwear, Intimates, Clothing, Sleep, and Swim lines.
Can I sign up for more information?
Sign up here to see the biggest discounts coming to the Birthday Sale.
Prepare your wish list before the sale goes live for a swift checkout process when the sale begins. Click here to create an account and view your wish list.
Is the Lounge website down?
The site will go down at 9am on March 23rd until the sale goes live.
If an item is in my basket, is it mine?
An item isn’t yours until you have completed your purchase at checkout. We recommend checking out as quickly as possible once all items are added to your basket.
Can I use a Buy Now, Pay Later option during the sale?
Our Buy Now, Pay Later options will still operate as normal during the Birthday Sale.
For more information on the payment options available to you, please read the dedicated Payments section of our FAQs.
I’ve never shopped at Lounge before. How do I know what size to order?
Please click here to refer to the Lounge Size Guide.
If you’d like more guidance on finding the perfect size, click here to start a chat with a member of our Client Services team.
The Bundle and Save offer isn’t working for me. Why?
During the Birthday Sale, you’ll be able to purchase any 5 Bottoms styles for €45 (excluding Intimates and Outlet styles).
Selected items in the Bottoms Collection will also be included in the ‘10 for €80’ offer. If an item is included in this offer, it will be clearly displayed on the product page.
There is a queue at the checkout. Should I refresh the page?
You may experience a queue during the checkout. If this happens, please do not refresh the page, as you may lose your place in the queue.
Can I have my order gift-wrapped?
Unfortunately, our Gift Wrap service will be temporarily unavailable during the Birthday Sale. Our team works hard to ensure all orders are picked and packed quickly and efficiently, so that your items arrive as soon as possible.
Will I be able to select Express Delivery?
Yes, our Express Delivery services will be available during the Birthday Sale. The Express Shipping time frame will apply from the date you receive your shipping confirmation email and not the date that you have placed your order.
Can I cancel or make changes to my order?
We understand that on some occasions, you may wish to cancel or make amendments to your order.
We are unable to amend order details during promotional periods - however, our Client Services team may be able to cancel your order, provided you contact us as soon as possible.
If you wish to cancel your order, please contact our Client Services team with the below details:
- Order number
- Email address
- Shipping address
- Items ordered
- Date your order was placed
- As much detail about your cancellation request as possible
Our team will always try their best to accommodate your request, but this may not be possible if our warehouse team has already processed your order.
If we cannot fulfil your cancellation request and you would like to return your order when it arrives, you can register your return using our Returns Portal.
Can I make changes to my shipping address?
Please contact our Client Services team at your earliest convenience. Our team will do their best to amend your shipping address, but if your order has already been processed, this will not be possible.
If you wish to change the shipping address on your order, please contact our Client Services team with the below details:
- Order number
- Email address
- Items ordered
- Original shipping address
- New shipping address
If our Client Services team is unable to amend your shipping address, please reach out to your local courier.
I didn’t manage to purchase everything I wanted to during the sale. Will you be restocking?
No restocks will happen during the Birthday Sale. To be notified of a restock, click on ‘Notify Me’ on the product page of your desired item.
I haven’t received an order confirmation email. Has my order been placed successfully?
If you don’t receive a confirmation email after placing your order, please follow the below steps:
- Check your bank statement to verify your payment has been taken. If you don’t see a pending payment, your order may not have been placed successfully.
- If your card has been charged, check for a confirmation email in your Junk or Spam inboxes.
- If you still can’t locate your confirmation email, please contact our Client Services team with the following information:
- Order number (if applicable)
- Shipping address
- Items ordered
- Date of order
Where is my order? Are there shipping delays?
Due to the high volume of orders that we expect to receive during the Birthday Sale, you may experience a slight dispatch delay.
Once your order has been shipped, you can follow the expected shipping time frames and guidance by clicking here.
As soon as your parcel is dispatched, you can expect to receive a shipping confirmation email to the email address used to place your order, which will include a link that you can use to track your parcel.
I have received an email saying my order is ‘Partially Allocated’. What does this mean?
Due to an influx of orders during the Birthday Sale, some orders may be affected by oversold items. This means that part of your order may no longer be available to ship to you. If this occurs, our Client Services team will contact you via email as soon as possible.
My tracking link isn’t working. How can I track my parcel?
If you find that the tracking number on your shipping confirmation email hasn’t updated right away, don’t worry. It may take a short while to present the latest tracking updates during this busy time.
If I place more than one order, can you combine them and ship them together?
Unfortunately, our warehouse team treats all orders separately and is unable to combine orders if you choose to place more than one. Duplicate shipping charges cannot be refunded.
My friend has received their order already. Where is mine?
We aim to dispatch orders in order of purchase history, but due to warehouse and courier processes, not all orders placed on the same day will be delivered on the same date. If your parcel does not arrive within the expected time frame, please contact our Client Services team.
I placed my order before the sale started. Can I still get a discount on my items?
Unfortunately, any orders placed before the Birthday Sale begins will not qualify for the discounts on offer. Discounts are only applicable to orders placed during the sale period.
What is the Return and Exchange Policy during the sale?
You are welcome to return your items within 30 days, providing they are unworn, unwashed, and unused. As long as your order has been shipped back to us within this period and you can provide proof of postage and tracking to support this, you will qualify for a return.
If you’d like to make a return, please visit our Returns Portal.
Please note that all returns with a request for a refund, are subject to a fee.
I want to exchange something that I purchased during the sale. Will you honour the price of the exchange?
Unfortunately, exchanges are not currently available for our customers in the EU.
To exchange your item, please return the original item and place a new order with your desired item.
Has your question been left unanswered?
Our Client Services team will be happy to assist with any questions.
Use the icons below to start a chat with a member of the team.