All orders from Lounge are shipped from the United Kingdom. You may be subject to additional import fees upon delivery depending on your location.
- EU - No Customs Fee's. (*If you experience any issues with custom charges, please reach out to our Lounge Experts through our Help Hub and we will resolve this for you.)
- Ukraine - Orders over €100 may incur Customs/Duties, please reach out to your local customs office for more info.
- Norway - Orders over NOK 3000 may incur a Customs/Duties fee, please reach out to your local customs office for more info.
- Rest Of World - You may be subject to additional custom fees in the following territories: Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Faroe Island, Finland, Gibraltar, Greenland, Georgia, Guadeloupe, Iceland, Liechtenstein, Mayotte, Monaco, Montenegro, Moldova, Norway, North Macedonia, San Marino, Serbia, Turkey, Vatican City. Please check with your local Customs Department for more information.
Please be aware that Lounge does not have any control over any duties, customs and taxes levied by the country your order is being shipped to. If you refuse to pay the Customs fee and the parcel is returned to back to Lounge, we will contact you regarding a re-shipment or refund.
If you opt for the refund, a shipping and handling fee could potentially be deducted from your refund.
Customs may choose to dispose of your package instead of returning it to Lounge. In this instance, we will not be liable to reship the product back to you or offer a refund.
If you are unsure about whether you are subject to Customs and Duties fees, we would best advise contacting your local Customs office for more clarity and information.
Alternatively, please do not hesitate to contact one of our Lounge Experts.