Received an incorrect Item?
Don't worry we'll sort it. Please contact our Client Services team with all of the below information to speed up the process:
- Order number
- Details of the incorrect item you've received
- Details of any items that are missing from the parcel
- Images of the items received, including the sizing labels
Images of the barcode on the frosted product bag
Please note: You must reach out to a member of our Client Services team within 14 days of your order being delivered.
That's all we need from you. Our team will take it from there.