Lost order

Think your order is lost? Follow these steps ...

1. Check Your Order Confirmation Email: After placing your order, you should have received a confirmation email containing your order details and tracking number. If you can't find this email, check your spam or junk folder.

2. Track Your Order: Use the tracking number provided in your confirmation email to check the status of your order. Visit the courier’s website and enter your tracking number to see the latest updates on your shipment. If you can click further through to your local tracking this will be most accurate.

3. Confirm the Shipping Address: Ensure the shipping address provided at checkout is correct. Sometimes orders are delayed or misdelivered due to incorrect or incomplete addresses.

4. Look for Delivery Attempt Notices: If you were not home at the time of delivery, the courier might have left a notice. Check for any delivery attempt notices that may indicate your order is waiting at a local depot or has been rescheduled for delivery.

5. Contact the Courier: If the tracking information is unclear or hasn’t updated past the shipping timeframe, reach out to the courier directly. They can provide more detailed information on the status of your package.

6. Allow for Possible Delays: Keep in mind that external factors like weather conditions, high shipping volumes, or customs processing (for international orders) can cause delays.

7. Contact Our Client Support Team: If you’ve followed the above steps and still can’t locate your order, our Client Support team is here to help. Contact us with your order number and tracking information. We’ll investigate the issue and work to resolve it as quickly as possible.To speed up the process, have your order number, confirmation email, and any correspondence with the courier ready when contacting us. This will help us assist you more efficiently.

We’re committed to ensuring you receive your order and appreciate your patience and understanding.