Received a Faulty Item?
We're really sorry to hear this. Please contact our Client Services team with all of the below information to speed up the process:
- Order Number
- Photograph of the item in full
- Clear photograph of the product fault
- Description of the issue
- Description of how this has been washed and cared for
We have strict quality control procedures at every stage of our production process to minimise the risk of faulty items, so this is really unusual and we're really sorry this has happened. As soon as we have this information from you, we'll work to resolve this for you as soon as possible.