When will the sale start?
Our Lounge Black Friday Sale will go live on the 14th of November 11AM PST... Get ready to enter The Void and Shop the Sale.
When will the sale end?
Our end date is totally stock dependent, so we encourage you to make sure you are on our website as soon as our sale goes live to grab your favourite Lounge pieces!
What discounts will you be offering during the sale?
Get ready for some mind-blowing savings Loungers! Sign up here for exclusive access to unlock the discounts for this Black Friday Sale.
Please note: Selected items won’t be included in our sale this year.
Will my discount code apply?
Unfortunately, all discount codes will be invalid for items with a marked discount during this sale period. However, you can still apply any discount code to full priced items shown in our new in collection.
(Please note: This will only be applicable to the full priced items in your cart)
Is your website down?
Our website will be going down from 4AM PST on the 14th of November until the Sale goes live at 11AM PST on the 14th of November. The Void is calling... Are you ready?
If an item is in my basket before the sale goes live, is it mine?
Unfortunately, an item isn’t yours until you have completed the purchase at the checkout.
Will I be able to use a Buy Now Pay Later option during the sale?
Absolutely. Our Buy Now, Pay Later options will still operate as normal during our Black Friday Sale.
You can read more about the payment options available in different countries over on our Payments section.
I’ve never shopped at Lounge before. How do I know what size to order?
If you’re unsure of your size, don’t worry! You can refer to our Lounge size guide here.
Besides, Comfort Made Sexy must start with the perfect fit, right?
If you’re still unsure after using our size guide, you can chat to one of our Lounge Experts here who will be more than happy to help!
There’s a queue at the checkout. Should I refresh the page?
There may be a chance that you experience a queue during the checkout but do not refresh the page, as you may lose your spot in the queue.
Can I have my order gift wrapped?
Unfortunately, we will not be offering gift wrap during our Black Friday Sale. Our team will be working hard to ensure all orders are picked and packed as quickly and efficiently as possible to arrive with you as soon as possible.
Are you offering Express Delivery during the sale?
Yes! Express delivery will still be available to our customers however there may be a short despatch delay for your order due to the number of orders we receive. Just keep an eye on your email over next couple days from when you order for your tracking details!
Cancelling or amending your order during our Black Friday period:
We understand that mistakes can happen and that on some occasions, you may want to cancel / make amendments to your order. We will always try our very best to accommodate your request but sometimes this won’t be possible if this has reached a specific stage in our warehouse processing system.
If you do need to reach out, please contact us via firstname.lastname@example.org with all the below details...
- Order Number
- Email Address
- Shipping Address
- Items ordered
- Date your order was placed
- As much detail about your amendment request as possible
If we are unable to cancel or amend this for you and you would like to return a part of your order you can do so using our returns portal HERE.
I didn’t manage to grab what I wanted in the sale. Will you be restocking?
We will be restocking items as normal throughout the year, so even if you didn’t grab what you wanted this time around, there are always more Lounge luxuries to get your hands on.
Please note: Items will not be restocked until the Black Friday Sale has ended.
I haven’t received my order confirmation. Has my order gone through?
If you haven’t received an email confirmation straight away after placing your order with us, don’t worry.
Before contacting us, here are a few things that you can check:
- Please check the card used to place your order, to ensure this amount has been debited and isn’t pending. If you haven’t been charged, then it’s unlikely that the order went through.
- If your card has been charged, then please check your junk and spam email folders. Fingers crossed; it is sitting in there.
If you still can’t locate your order confirmation, please ensure that you contact us with the below details and our Lounge experts will locate your order as quickly as possible, then provide you with an update:
- Order Number (If you have this)
- Email Address
- Shipping Address
- Items ordered
- The date that your order was placed
Where is my order? Are there shipping delays?
Due to the high volume of orders that we expect to receive during our Black Friday Sale, you may experience a slight despatch delay.
Once your Lounge order has been shipped, you can follow the shipping time frames and guidance over on our Help Hub Shipping Page.
Rest assured; we will be doing everything that we can to get your Lounge comforts to you quickly. As soon as your parcel has left our warehouse, you can expect to receive a shipping confirmation from us, straight to the email address used to place your Lounge order and the tracking details will be included.
I have received an email saying my order is ‘Partially Allocated’. What does this mean?
Due to an influx of orders over our Black Friday Sale period, some orders may be affected by oversold items. This means that part of your order may no longer be available to ship to you. You will have been emailed by one of our Lounge Experts as soon as possible about this.
My tracking link isn’t working. How do I track my parcel?
If you find that the tracking number on your shipping confirmation hasn’t updated right away, don’t worry! This might take a short while to present the latest tracking updates during this busy time.
If I place more than one order, can you combine them and ship these together?
Unfortunately, we do treat all orders separately and we will not be able to combine orders, if you do place more than one. Duplicate shipping charges can also not be refunded.
My friend has received their order already. Where is mine?
Due to warehouse and courier processes, not all orders placed on the same day will be delivered on the same day or time. This will explain why your friend has received theirs and you are still excitedly waiting for your Lounge goodies.
We are doing our absolute best to despatch orders in order of purchase history. Your Lounge experience is so important to us, however, in the interest of getting all orders out as quickly as possible we may despatch certain orders quicker than others.
I placed my order before the sale, can I still get the discount on my items?
Unfortunately, any orders placed before the sale starts will not qualify for the discounts we have on offer. Discounts are only applicable to orders placed during our sale period.
What are your Returns and Exchange Policies during the sale?
For orders placed between the 14th of November and 24th December, we do have a 60 day return and exchange policy. This begins on the date that your order is despatched from our warehouse.
We know that sale periods can be a busy time and with Christmas around the corner, we want to ensure that you can shop worry free! Whether you’re buying for yourself or someone special, you have the option to exchange or return the items if you wish to do so.
I want to exchange something that I bought in the sale. Will you honour the price of the exchange?
Yes, absolutely! We are more than happy to exchange the returned items in place for the same item in another size or colour.
Or if you wish to exchange for a different product, we will pop the amount that you have paid onto a gift card, or we can refund you the amount paid. Please note: This will be the sale amount and not the original price of the items.
Has your question been left unanswered?
Contact one of our Lounge Experts via email or Live Chat and we will be happy to help with any questions.