Has your order arrived damaged?
We're really sorry to hear this. Please contact our team with all of the below to speed up the process:
- Order number
- Images showing the condition of the packaging and the items as they arrived
- A list specifying which items were received, and which ones are missing or damaged
- Description of where the parcel was delivered (e.g., mailbox, handed directly to you)
- Confirmation whether the damage was noted by the courier
That's all the information we'll need from you. Our Client Services team will take care of the rest.