“Return to sender” means that your parcel could not be delivered and is being returned to the Lounge warehouse. This can happen due to incorrect or incomplete address information, refusal by the recipient, or unpaid customs fees.
If you see this label on your tracking link, our Client Services team will be happy to resolve this for you.
Please note that Lounge is not automatically notified of a Return to Sender. If your tracking shows "Package Returned to Sender," you will need to contact us directly so we can offer you a solution.
Use the icons below to start a chat with a member of the team.