Returned to sender

"Return to Sender" on your tracking means your package couldn't be delivered and is now heading back to Lounge via the courier. This usually happens because of an incorrect address, no one being available to accept the package, refusal by the recipient, or unpaid customs fees.

When your parcel is labeled "Return to Sender," it shows the courier is in the process of sending it back to our warehouse.

If you see this notification, our Client Services team would be happy to help. You can contact us using the icons below.