When does the Birthday Sale start?
The Birthday Sale begins on Sunday, March 23rd in all Lounge stores.
When will the sale end?
The end date of the Birthday Sale is entirely stock-dependent. We recommend shopping as soon as the sale goes live to avoid missing out.
What discounts are available during the sale?
During the Birthday Sale, you can enjoy up to 60% off selected Underwear, Intimates, Clothing, Sleep, and Swim lines in store.
Can I sign up for more information?
Click here to sign up for exclusive information about the Birthday Sale.
Will my Student Discount apply during the sale?
No discount codes will be valid on items included in the promotion, including student discounts.
Students can enjoy a 15% discount with UNiDAYS on all full-price items.
I’ve never shopped at Lounge before. How do I know what size to order?
Please click here to refer to the Lounge Size Guide.
You are welcome to book an appointment with a trained bra fitting specialist in any Lounge store.
The Bundle and Save offer isn’t working for me. Why?
During the Birthday Sale, all Bottoms styles in store will have a 30% discount (excluding Intimates styles).
You can also purchase any 5 Bottoms styles for £40 in store, excluding Intimates and Outlet styles.
Can I have my order gift-wrapped?
Yes - you will be able to request Gift Wrap at checkout during the Birthday Sale.
If my desired item isn’t available in store, can I have it shipped to my home address?
Absolutely. If your desired item isn’t available in store but is in stock online, you will be able to have your item shipped to your home address with complimentary Express Shipping.
Please note that during the Birthday Sale, some orders may experience shipping delays.
What is the Return and Exchange Policy during the sale?
You are welcome to return your items within 30 days, providing they are unworn, unwashed, and unused. As long as your order has been shipped back to us within this period and you can provide tracking to support this, you will qualify for a return.
If you’d like to make a return, please visit our Returns Portal. You are also welcome to return your items, free of charge, to any Lounge store.
I want to exchange something that I purchased during the sale. Will you honour the price of the exchange?
You are welcome to exchange your item for a different size or colour in the same style.
If you wish to exchange your item for a differently-priced product, you must pay the difference upon exchanging in store. You may also request a refund online or in store, if you do not wish to pay the difference for another product.
Please note that this refund or e-Gift Card amount will be equivalent to the price paid for the items during the sale and not the full-price value of the item.
Has your question been left unanswered?
Our Client Services team will be happy to assist with any questions.
Use the icons below to start a chat with a member of the team.