When does the sale start?
The Lounge Sale starts on June 2nd at 12pm BST.
When will the sale end?
The sale is live until June 4th at 10pm BST.
What discounts are available during the sale?
You can expect discounts of up to 50% across selected Underwear, Intimates, Clothing, Sleep, and Swim lines.
Will the site go down?
The site will go down at 8am BST on June 2nd until the sale goes live at 12pm.
Will my Student Discount apply during the sale?
Students and essential workers can enjoy an additional 10% discount on sale items with UNiDAYS, Blue Light Card, and Network.
Will other discount codes apply during the sale?
Unfortunately, all other discount codes will be invalid on sale items.
If an item is in my basket, is it mine?
An item isn’t yours until you have completed your purchase at checkout. We recommend checking out as quickly as possible once all items are added to your basket.
Can I use a Buy Now, Pay Later option during the sale?
Our Buy Now, Pay Later options will still operate as normal during the sale.
For more information on the payment options available to you, please read the dedicated Payments section of our FAQs.
I’ve never shopped at Lounge before. How do I know what size to order?
Please click here to refer to the Lounge Size Guide.
If you’d like more guidance on finding the perfect size, click here to start a chat with a member of our Client Services team.
The Bundle and Save offer isn’t working for me. Why?
During the sale, all Bottoms styles will have 30% off, and you’ll be able to purchase any 5 Bottoms styles for £40 (excluding Intimates and items from our ‘Last Chance’ collection).
There is a queue at the checkout. Should I refresh the page?
You may experience a queue during the checkout. If this happens, please do not refresh the page, as you may lose your place in the queue.
Can I have my order gift-wrapped?
Unfortunately, our Gift Wrap service will be temporarily unavailable during the sale. Our team works hard to ensure all orders are picked and packed quickly and efficiently, so that your items arrive as soon as possible.
Will I be able to select Express Delivery?
Yes - Express Delivery is available during the sale.
Can I cancel or make changes to my order?
We understand that on some occasions, you may wish to cancel or make amendments to your order.
We are unable to amend order details during promotional periods - however, our Client Services team may be able to cancel your order, provided you contact us as soon as possible.
If you wish to cancel your order, please contact our Client Services team with the below details:
- Order number
- Email address
- Shipping address
- Items ordered
- Date your order was placed
- As much detail about your cancellation request as possible
Our team will always try their best to accommodate your request, but this may not be possible if our warehouse team has already processed your order.
If we cannot fulfil your cancellation request and you would like to return your order when it arrives, you can register your return using our Returns Portal.
Can I make changes to my shipping address?
Please contact our Client Services team at your earliest convenience. Our team will do their best to amend your shipping address, but if your order has already been processed, this will not be possible.
If our Client Services team is unable to amend your shipping address, please reach out to your local courier.
I didn’t manage to purchase everything I wanted to during the sale. Will you be restocking?
No restocks will happen during the sale. To be notified of a restock, click on ‘Notify Me’ on the product page of your desired item.
Please note: That items listed within the ‘Last Chance’ collection will not be restocked once sold out. If you cannot click ‘Notify Me’ on the product page, this means the product has been discontinued and will not be restocked.
I haven’t received an order confirmation email. Has my order been placed successfully?
If you don’t receive a confirmation email after placing your order, please follow the below steps:
- Check your bank statement to verify your payment has been taken. If you don’t see a pending payment, your order may not have been placed successfully.
- If your card has been charged, check for a confirmation email in your Junk or Spam inboxes.
- If you still can’t locate your confirmation email, please contact our Client Services team with the following information:
- Order number (if applicable)
- Shipping address
- Items ordered
- Date of order
Where is my order? Are there shipping delays?
Due to the high volume of orders that we expect to receive during the sale, you may experience a slight dispatch delay.
Once your order has been shipped, you can follow the expected shipping time frames and guidance by clicking here.
As soon as your parcel is dispatched, you can expect to receive a shipping confirmation email to the email address used to place your order, which will include a link that you can use to track your parcel.
I have received an email saying my order is ‘Partially Allocated’. What does this mean?
Due to an influx of orders during the sale, some orders may be affected by oversold items. This means that part of your order may no longer be available to ship to you. If this occurs, our Client Services team will contact you via email as soon as possible.
My tracking link isn’t working. How can I track my parcel?
If you find that the tracking number on your shipping confirmation email hasn’t updated right away, don’t worry. It may take a short while to present the latest tracking updates during this busy time.
If I place more than one order, can you combine them and ship them together?
Unfortunately, our warehouse team treats all orders separately and is unable to combine orders if you choose to place more than one. Duplicate shipping charges cannot be refunded.
My friend has received their order already. Where is mine?
We aim to dispatch orders in order of purchase history, but due to warehouse and courier processes, not all orders placed on the same day will be delivered on the same date. If your parcel does not arrive within the expected time frame, please contact our Client Services team.
I placed my order before the sale started. Can I still get a discount on my items?
Unfortunately, any orders placed before the sale begins will not qualify for the discounts on offer. Discounts are only applicable to orders placed during the sale period.
What is the Return and Exchange Policy during the sale?
You are welcome to return any eligible items within 30 days, providing they are unworn, unwashed, and unused. As long as your order has been shipped back to us within this period and you can provide tracking to support this, you will qualify for a return.
If you’d like to make a return, please visit our Returns Portal.
Please note that all returns with a request for a refund, are subject to a fee. Items returned for an exchange will not incur a fee.
*Some items are non-returnable. Please check the product page to verify that your items can be returned.
I want to exchange something that I purchased during the sale. Will you honour the price of the exchange?
You are welcome to exchange your items for a different size.
If you wish to exchange your item for an entirely different product or colour, our Client Services team will transfer the amount paid onto an e-Gift Card for use on another purchase. You may also request a refund.
Please note that the refund or e-Gift Card amount will be equivalent to the price paid for the items during the sale, minus the return fee, and not the full-price value of the item.
Has your question been left unanswered?
Our Client Services team will be happy to assist with any questions.
Use the icons below to start a chat with a member of the team.