What Do I Do If There Is Nobody Home To Receive My Delivery?

In the circumstance that there is nobody at home to receive your delivery, the courier may leave your order in a safe place - this will be advised on a delivery note posted through your door by the courier. If they find that there is no suitable safe place for your delivery to be left, the courier will leave a card instructing you on the options of how to arrange for your goods to be redelivered.

In some rare circumstances you may experience that your parcel hasn’t arrived and there is no card posted through the door. If this is the case, please contact the courier as soon as possible with your tracking number to rearrange delivery at your earliest convenience.

Please note, it is important that this is done as soon as possible after the suggested delivery time has passed, to ensure the courier doesn't abandon your delivery.

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