Can I Change My Delivery Address?

Unfortunately, we cannot change the delivery address once you have placed your order.

In the event of inputting the incorrect address we recommend you contacting the courier once the delivery has been despatched and requesting them to change the delivery address. 

In some circumstances the relevant courier may not be able to change the delivery address for you, and so in this case your parcel will continue its journey to the incorrect address you inputted. In this case, unfortunately Lounge are not liable to reship the parcel. However, if the parcel is refused by the recipient at that address or the address does not exist, it is likely that the parcel will then be returned to our warehouse. If this is the case, we will be in contact with you right away to arrange a re-delivery of your goods to the correct address.

If your parcel is sent back to Lounge as a return to sender, we do advise that this can take up to 16 working days to reach us at our HQ. We will contact you regarding this as quickly as possible.

Please note, this can take between 1-3 weeks to process.

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