We hope this never happens! But in the unfortunate event that you have received a faulty item from Lounge, please contact us promptly with the following information:
- Order Number (starts with a # in your confirmation email)
- A photograph of the faulty item
- Description of the issue
Once this information has been received by our team, we will work with you to resolve the issue and ensure your experience with Lounge is nothing but the best.
Our contact email is: firstname.lastname@example.org.
In some cases, we may ask for you to return the item back to us.