Make A Return

Returns with Lounge are easy. We know returning your recently bought items can often feel like a pain, but we've worked hard to ensure our returns process is quick and painless. To start the returns process click here. 

Things you'll need:

  • Your Order Number (starts with a # in your confirmation email). 
  • Your postcode, email or phone number associated with your order.
  • Some options will require a printer.
Things to note: 
  • We have a 60 day returns policy from the date of despatch.
  • Items must be returned in their original condition.
  • If returning a set, the full set must be returned to qualify for a refund.
  • Any items purchased from the Outlet are exchange only.

Our returns address is:

Lounge Underwear Ltd, Unit 3, Connexion, Blythe Valley Business Park, Solihull, B90 8AW. 

If you're still unsure, please do not hesitate to contact one of our Lounge Experts on

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