When will the sale start?
Our Birthday Sale will go live on the 21st of March at 12pm PDT | 3pm EDT. We’re keeping it low-key, but you should definitely clear your calendar…
When will the sale end?
Our end date is totally stock dependent, so we encourage you to make sure you’re on our website as soon as our sale goes live to grab your favourite Lounge pieces!
What discounts will you be offering during the sale?
It’s no big deal, but we’ve got soooooo many big deals. Sign up here for exclusive access to unlock the discounts for our Birthday Sale.
Please note: Selected items will be excluded from the sale promotion.
Will my Student Discount still apply?
Yes! You will receive an additional 10% off the sale price of your basket if you are a student and registered with UNiDAYS, which can be generated through your UNiDAYS app.
US - Why doesn’t my discount code work?
Only our Student UNiDAYS discount code is applicable to sale items. You can however, still apply any discount code to full-priced items on site.
Is your website down?
Our website will be going down from 5am PDT | 8am EDT on March 21st until the Sale goes live at 12pm PDT | 3pm EDT on March 21st. Are you ready?
If an item is in my basket, is it mine?
Unfortunately, an item isn’t yours until you have completed the purchase at checkout.
Can I use a Buy Now, Pay Later option during the sale?
Absolutely. Our Buy Now, Pay Later options will still operate as normal during our Birthday Sale.
You can read more about the payment options available in different countries by heading to the Payments section of our Help Hub.
I’ve never shopped at Lounge before. How do I know what size to order?
If you’re unsure of your size, don’t worry! You can refer to our Lounge Size Guide here.
Besides, Comfort Made Sexy must start with the perfect fit, right?
If you’re still unsure after using our size guide, you can chat with one of our Lounge Experts here who will be more than happy to help!
There’s a queue at the checkout. Should I refresh the page?
There may be a chance that you experience a queue during the checkout. If this happens, do not refresh the page, as you may lose your spot in the queue.
Can I have my order gift-wrapped?
Unfortunately, we will not be offering Gift Wrap during our Birthday Sale. Our team will be working hard to ensure all orders are picked and packed as quickly and efficiently as possible to arrive with you as soon as possible.
Are you offering Express Delivery during the sale?
Our express shipping option will be available, but please note that there may still be a delay in dispatch from our Warehouse throughout this period. This is due to the influx of orders being processed during our Birthday Sale. The Express Shipping timeframe will be applicable post shipping.
Can I cancel/make changes to my sale order?
We understand that mistakes can happen and that on some occasions, you may want to cancel/make amendments to your order. If you do need to reach out, please contact us with all of the below details...
- Order Number
- Email Address
- Shipping Address
- Items ordered
- Date your order was placed
- As much detail about your amendment request as possible
Can I make changes to my shipping address?
Please contact us as soon as possible and we will do our very best, however, this is not always possible. If your order has already been dispatched or we are unable to amend this for you, you will need to reach out to the courier directly who may be able to help further.
Can I amend items within my order?
We are not able to amend items during sale periods - however, we may be able to cancel this order for you, so you can reorder the correct items. In this case please reach out to us as soon as possible, and we will do our best to cancel as a priority.
Can I cancel my order?
We will always try our best to accommodate your request, but sometimes this won’t be possible if this has reached a specific stage in our warehouse processing system.
If we cannot fulfil your cancellation/amendment request and you would like to return a part of your order, you can do so using our Returns Portal.
I didn’t manage to grab what I wanted in the sale. Will you be restocking?
Although we will not be restocking items until our Birthday Sale has ended, we have plenty of other Lounge luxuries available for you to get your hands on. You can also sign up for restock notifications directly on each product page, to be notified when your favourites return.
I haven’t received my order confirmation. Has my order gone through?
If you haven’t received a confirmation email straight away after placing your order with us, don’t worry.
Before contacting us, here are a few things that you can check:
- Please check the card used to place your order, to ensure this amount has been debited and isn’t pending. If you haven’t been charged, then it’s unlikely that the order went through.
- If your card has been charged, then please check your junk and spam email folders. Fingers crossed, the email is sitting in there.
If you still can’t locate your order confirmation, please ensure that you contact us with the below details and our Lounge Experts will locate your order as quickly as possible, and then provide you with an update:
- Order Number (If you have this)
- Email Address
- Shipping Address
- Items ordered
- The date that your order was placed
Where is my order? Are there shipping delays?
Due to the high volume of orders that we expect to receive during our Birthday Sale, you may experience a slight despatch delay.
Once your Lounge order has been shipped, you can follow the shipping time frames and guidance on our Help Hub Shipping Page.
Rest assured; we will be doing everything that we can to get your Lounge goodies to you quickly. As soon as your parcel has left our warehouse, you can expect to receive a shipping confirmation from us, straight to the email address used to place your Lounge order and the tracking details will be included.
I have received an email saying my order is ‘Partially Allocated’. What does this mean?
Due to an influx of orders over our Birthday Sale period, some orders may be affected by oversold items. This means that part of your order may no longer be available to ship to you. You will have been emailed by one of our Lounge Experts as soon as possible about this.
My tracking link isn’t working. How do I track my parcel?
If you find that the tracking number on your shipping confirmation hasn’t been updated right away, don’t worry! This might take a short while to present the latest tracking updates during this busy time.
If I place more than one order, can you combine them and ship these together?
Unfortunately, we do treat all orders separately and we will not be able to combine orders if you do place more than one. Duplicate shipping charges can also not be refunded.
My friend has received their order already. Where is mine?
We do our very best to despatch orders in order of purchase history, but in the interest of getting your order out as quickly as possible and due to warehouse and courier processes, not all orders placed on the same day will be delivered on the same date. This may explain why your friend has received theirs and you are still excitedly waiting on yours, but rest assured it will be with you in no time.
I placed my order before the sale, can I still get the discount on my items?
Unfortunately, any orders placed before the sale starts will not qualify for the discounts we have on offer. Discounts are only applicable to orders placed during our sale period.
What are your Returns and Exchange Policies during the sale?
We have a 45-day returns policy from the date of dispatch. As long as your order has been shipped back to us within this period and we can see tracking to support this, then you will qualify for a return.
For more information on our Returns and Exchange Policy, head to the Returns section on our Help Hub.
I want to exchange something that I bought in the sale. Will you honor the price of the exchange?
Yes, absolutely! We are more than happy to exchange the returned items in place for the same item in another size or color.
If you wish to exchange for a different product, we will pop the amount that you have paid onto a gift card, or we can refund you the amount paid.
Please note: This will be the sale amount and not the original price of the items.
Has your question been left unanswered?
Contact one of our Lounge Experts via email or Live Chat and we will be happy to help with any questions.