When a payment is marked as pending on your Lounge order, it means the transaction is currently in progress but hasn't been fully processed. This status means that while the funds have been reserved, they haven't yet been deducted from your bank account or received by us. Pending payments are common and typically resolve themselves.
If you notice a pending payment on your Lounge order and have concerns about delays or errors, here’s what you can do:
- Monitor Your Bank Account: Keep an eye on your bank account to track any updates regarding the transaction status.
- Contact Your Bank: If you have questions or need assistance, reach out to your bank's customer service. They can provide detailed information and help resolve any issues related to your pending payment.
Our Client Services team are also available to assist you further if you have additional questions or need support. Feel free to reach out to us—we're here to help ensure a smooth shopping experience with Lounge.