You will receive an email or SMS from your courier to indicate that your parcel is ready for pickup. This notification will usually include the location of your parcel, its opening hours, and any specific instructions.
These details may also be visible on your tracking link. We recommend consulting your local tracking information for additional details on your parcel's pickup location.
Ensure you have a valid form of identification when you pick up your parcel, such as a driver's license, passport, or ID card. Some collection points may also ask to see your notification email or SMS by way of verification.
Before leaving the pickup point, we advise briefly inspecting your parcel to ensure it is in good condition and matches your order details.
If you have a question regarding the delivery of your order, our Client Services team will be happy to help.
Use the icons below to start a chat with a member of the team.