When will the sale start?
Ready, Set, Sale! Our summer sale will go live on the 1st of August, 11am PDT. Get ready Loungers, because we will be offering up to 70% off selected lines. Yes, that’s right... up to 70%!
Will the site go down?
Yes. We will be stopping access to the website from 9pm AEST on 1st August whilst our team of Loungers get everything ready behind the scenes so come 4am AEST on the 2nd August, you are ready and set to shop your Lounge pieces! Remember, the sale will go live at 4am AEST on the 1st of August, so get those phone reminders set. In fact, we’ve made things even easier for you and you can sign up for an SMS and email alert here so you don’t miss out!
Will I be able to use my Student Beans discount?
Yes! If you are a student and registered to Student Beans in the US, UK, Germany and France you will receive an extra 10% discount on top of the existing sale price for all eligible items.
Will other discount codes be available to use during the sale?
Unfortunately, all other discount codes will not be able to be used during the duration of the sale.
Will I be able to use a Buy Now, Pay Later option during the sale?
Absolutely! Our Buy Now, Pay Later options will still operate as normal during our Summer Sale.
You can read more about payment options available in different countries over on our Payments section.
I’ve never shopped at Lounge before. How do I know what size to order?
If you’re unsure of your size, don’t worry! You can get your perfect Lounge Fit by contacting one of our Lounge Experts via Live Chat or email, who will be more than willing to advise on fit and styling!
If an item is in my basket before the sale, is it mine?
Unfortunately, no item is promised to our Loungers unless this has been purchased and you’ve completed your order at checkout. So don’t hang around Loungers... what are you waiting for!?
Will all products be discounted?
Our summer sale will apply to selected lines throughout the site with the exception of any collection that has been launched in the last 30 days. Don’t worry though, there will be plenty of Lounge goodies for you to get your hands on. We’re as excited as you are!
There’s a queue at the checkout. Should I refresh the page?
There may be a chance that you experience a queue during checkout but do not refresh the page, as you may lose your spot in the queue.
Can I have my order gift wrapped?
Unfortunately, for our summer sale, we have decided to temporarily turn off our gift-wrapping services.
We take a huge amount of care and put a lot of Lounge love into packing your orders, but we need to ensure that all orders are picked and packed as quickly and efficiently as possible during our busy sale periods.
I’ve made a mistake in my order, can I cancel/amend it?
Please take extra care and double-check your cart for the correct items and sizes, as well as your delivery address to avoid any issues.
We understand that things can change, and, on some occasions, you may want to cancel your order. We can’t make any promises, but if you contact us via our live chat or via the ‘Contact Us’ page here and choose ‘Cancel/Amend’ in the reason for contact, we will do our best to cancel your order if it has not been processed by our warehouse.
To make things easier for us, please send your full name, order number and email address when you contact us.
If you do wish to return your item once you have received it, you can do so easily using our Returns Portal.
Where is my order? Are there shipping delays?
Due to the high volume of orders that we expect to receive during our sale, you may experience a slight dispatch delay in your order getting shipped.
Rest assured, we’ll be doing everything we can to get your Lounge comforts to you quickly, and as soon as your parcel has left our warehouse, you can expect to receive a shipping confirmation from us via email, with your tracking details included.
If your tracking details don’t work straight away, please do not worry. Your tracking number may take 24 - 48 hours to update and present the latest updates during this busy time.
For updates on current shipping delays, please head to our Help Hub homepage which we will keep updated throughout the sale.
I haven’t received my order confirmation. Has my order gone through?
If you haven’t received an email confirmation straight away after placing your order with us, then please don’t worry but do contact us with these details:
- Your full name
- Your email address
- Your shipping address
- The items ordered
- The date that you placed the order
This will ensure that we can locate your order quickly and provide you with an update as soon as possible.
However, before contacting us, here are a few things you can check:
- In the first instance, we would always recommend that you check any pending amounts on your bank to see if the card you used to place the order has been debited. If you haven’t been charged, it’s unlikely that your order went through.
- If your card has been charged and you still don’t have an email confirmation, please check your junk and spam folders. Fingers crossed; it’s sitting there.
If none of the above seems to help, then our team will be happy to try and locate your order for you and advise on the next steps. (You never know, you might have been so excited to check out that you might have missed something or made a mistake inputting your email address.)
If I place more than one order, can you combine them both and send them together?
Unfortunately, we treat all orders separately and we will not be able to combine orders if you place more than one. If you can’t get enough of Lounge and you do place more than one order, unfortunately, duplicate shipping charges can also not be refunded.
I’ve received an email saying my order is ‘Partially Allocated’. What does this mean?
In some rare circumstances, orders may be affected by oversold items due to the spike in the number of orders we receive during sale periods. This means that part of your order may no longer be available, and as such, will be classified as ‘Partially Allocated’.
In this instance, our Lounge Experts will refund the items that are out of stock and send you the rest of your order. We understand that this is not ideal and there are endless collections that you’re desperate to get your hands on... but all sale periods function on a first come, first served basis.
We’ll refund the money back to your account and this means you can be shopping again in no time at all!
My friend has received her order already. Where is mine?
We know that waiting for your order to arrive is exciting and sometimes during busier periods, this can take a little longer than usual. Rest assured that we’re doing our absolute best to dispatch orders in order of purchase history.
Your Lounge experience is important to us, however, in the interest of getting all your orders out as quickly as possible, in some situations, we may dispatch certain orders quicker than others.
Are you offering Express Delivery during the sale?
Please be aware that we are working as hard as we can to get all of your Lounge orders dispatched as quickly as possible, regardless of where you are in the world. If you’re unsure about whether we’re offering Express Delivery in your country during the sale, please see below:
US – available.
I didn’t manage to grab what I wanted in the sale. Will you be restocking?
We’ll be restocking our non-Outlet items as normal throughout the year, so even if you didn’t grab what you wanted this time around, there’s always more Lounge luxuries to get your hands on.
Alternatively, if your heart is set on a particular piece from Lounge, simply sign up for back in stock alerts on the product page by clicking ‘notify me.’
I placed my order before the sale, can I still get the discount on my items?
Unfortunately, any orders placed before the sale starts will not qualify for the discounts we have on offer. Discounts are only applicable to orders placed during the sale period.
Are sale items refundable?
Yes. We have a 45 day Returns Policy from the date of dispatch and all items purchased in our summer sale are eligible for a full refund/exchange, providing your return complies with our full Returns Policy.
We know sale periods can be a busy time and we want to ensure that you can shop worry free with Lounge, knowing that whether you’re buying for yourself or someone special, you have the option to exchange or return the items in question if you wish to do so.
If you wish to exchange an item, we will honour the exchange up to the same original value as the Lounge comforts that you are returning.
I want to return something I bought in the sale for something else. Will you honour the price of the exchange?
Yes, absolutely! We are more than happy to exchange the returned items in place for alternate items of the same original value.
Alternatively, we would love to offer you an E-Gift Card to the amount paid for your order. (Please note: in this instance, Gift Cards will be offered for sale price and not the original price of the items). E-Gift Cards do not have an expiration date. Happy Lounging!
Has your question been left unanswered?
Jump on live chat or pop us an email directly. We’ll be happy to help with your enquiry.