If you're unable to locate your order number, please follow the below instructions.
Order Confirmation Email
After placing your order, you will receive an order confirmation email. This includes the details of your purchase, including your order number. Look for a subject line containing "Order confirmed". Your order number is displayed within your email and begins with #EU.
Your Account
If you have created a Lounge account, you can find your order number by logging into your account and navigating to the 'Orders' section. Here, you'll find a list of your previous orders, each with its unique order number.
Client Services
If you don't have a Lounge account or you cannot locate your order confirmation email, please contact our Client Services team with the below details:
- Your full name
- Your shipping address
- The email address linked to your order
- Items ordered
Our team will do their best to locate your order and re-send your confirmation email.