FAQS
Need to return an item?
Categories
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Returns and Exchanges
Returns and Exchanges
- How do I make a return/exchange?
- What is your returns policy?
- Can I exchange my item?
- Can I return my orders together?
- How much does it cost to return?
- I want to amend/cancel my return
- I haven't received my return label / QR code
- When will my return be processed?
- I’m having issues using the returns portal
- Do I need an account to make a return?
- I've returned a non-Lounge item by mistake
- My return label/QR code doesn't work
- My return has been sent back to me
- My return appears to be lost
- Can I return items from an order I didn't place?
- Klarna / ClearPay Refunds
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Shipping
Shipping
- Where do you ship to?
- Where do you ship from?
- What are your shipping times?
- How do I track my order?
- Will I pay customs and duties on my order?
- Can I ship my order to a PO Box, parcel locker, or collection point?
- Do you ship to Military Addresses?
- Can I collect my order from a local Lounge store?
- What if I'm not in when you try to deliver the parcel?
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General
General
- Contact us
- Influencer Collaborations and Partnerships
- Careers
- Where can I find my order number?
- How do I create an account?
- Purchasing Intimates Sets
- Why can't I log into my account?
- Fake websites and accounts
- What will my order look like?
- Breast Cancer Awareness
- Is there a Lounge app?
- How do I add items to my wishlist?
- Do you offer gift wrap?
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Order Amendments
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Order Issues
Order Issues
- I think my order is lost
- I'm missing an item from my order
- I've received an incorrect item(s)
- My order has been oversold
- My order is marked as delivered, but I haven't received it
- My item is faulty or has become defective
- My parcel has arrived damaged
- My order has been returned to sender
- My parcel has no tracking scans
- My order is ready for collection, but I don't know where
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Sizing and Styling Support
Sizing and Styling Support
- How To Measure Myself
- Sizing Chart
- What Is S+?
- What is Sister Sizing?
- What are the different types of underwear?
- What style of bra is best for me?
- What are the different styles of bra?
- Do you offer Petite and Tall sizes?
- Which bras would you recommend for pregnancy and nursing?
- Which bras would you recommend for post-surgery?
- What sizes don't you offer?
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Product Care and Expertise
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Lounge Retail
Lounge Retail
- Where can I find your stores?
- What are your in-store opening times?
- Finding your fit in store
- Inclusive Fittings Policy
- How can I check if my local Lounge store has a style in my size?
- Returning your store order
- Do you offer home delivery?
- What Payment Methods Are Available In-Store?