FAQS
Please note: Orders may be subject to dispatch delays. Delivery timeframes will start once your order has been dispatched and our response times might be slower than our usual level of service.
Need to return an item?
Categories
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The Lounge Sale
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Returns and Exchanges
Returns and Exchanges
- How do I make a return?
- What is your returns policy?
- Can I exchange my item?
- Can I return my orders together?
- Are returns free?
- I want to amend/cancel my return
- I haven't received my return label / QR code
- When will my return be processed?
- I’m having issues using the returns portal
- Do I need an account to make a return?
- I've returned a non-Lounge item by mistake
- My return label/QR code doesn't work
- My return has been sent back to me
- My return appears to be lost
- Can I return items from an order I didn't place?
- Klarna / ClearPay Refunds
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Shipping
Shipping
- Where do you ship to?
- Where do you ship from?
- What are your shipping times?
- How do I track my order?
- Will I pay customs and duties on my order?
- Do you ship to Military Addresses?
- Can I collect my order from a local Lounge store?
- What if I'm not in when you try to deliver the parcel?
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Order Amendments
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Order Issues
Order Issues
- I think my order is lost
- I'm missing an item from my order
- I've received an incorrect item(s)
- My order is marked as delivered, but I haven't received it
- I've received a faulty item(s)
- My parcel has arrived damaged
- My order has been returned to sender
- My parcel has no tracking scans
- My order is ready for collection, but I don't know where
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Sizing and Styling Support
Sizing and Styling Support
- How To Measure Myself
- Sizing Chart
- What Is S+?
- What is Sister Sizing?
- What are the different types of underwear?
- What style of bra is best for me?
- What are the different styles of bra?
- Which bras would you recommend for pregnancy and nursing?
- Which bras would you recommend for post-surgery?
- What sizes don't you offer?
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Product Care and Expertise
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Payment and Gift Cards
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Lounge Retail
Lounge Retail
- The Lounge Sale FAQs
- Where can I find your stores?
- What are your in-store opening times?
- Finding your fit in store
- Inclusive Fittings Policy
- How can I check if my local Lounge store has a style in my size?
- Returning your store order
- Do you offer home delivery?
- What Payment Methods Are Available In-Store?