Please find below a list of expected shipping times and thresholds.
Shipping timeframes begin once your order leaves our warehouse (not the order date); orders placed after 5pm or on non-working days are processed the next working day, and deliveries are made Monday–Friday only, excluding weekends and public holidays.
Our Client Services team has access to the same tracking information as customers. If you have any concerns, we’re happy to look into them with you.
Economy
6 working days (after dispatch)
Cost below €70 - €7.00
Cost above €70 - Free
Please note:
- Working days exclude Saturdays, Sundays, and public holidays.
- If you place an order after the cut-off time of 11:00am BST for Standard Shipping or 13:00pm BST for Express Shipping, your order will be processed the following day.
- Please note: Express orders to Norway have a cut off time of 08:00am.
- If you receive a shipment confirmation email on a bank holiday, your order will be dispatched the next working day.
Free Shipping and discounted Express Shipping will not be available in all shipping destinations.
Standard Shipping is not available in the following locations:
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bulgaria, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Vatican City, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Turkey & Ukraine.
Express Shipping will be the only available option for the above locations.
Please see below the estimated timeframes:
Express
1-3 working days (after dispatch)
Cost below €50 - €18.00
Cost above €50 - €10.00
When to Contact Client Services
If you have received your shipping confirmation email and your order has exceeded the expected delivery timeframe without any tracking updates or delay notifications from the courier, please contact our Client Services team, who will be happy to assist you further.
Use the icons below to start a chat with a member of the team.