We’re sorry to hear you’re having trouble registering your return. Before contacting our Client Services Team, please check the following:
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Make sure you’re using the correct returns portal
The country/territory selected at the bottom of the page must match the store where your order was placed for the system to recognise your details.
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Check your order number
Please make sure your order number has been entered correctly.
- The field is case-sensitive
- Ensure there are no extra spaces
- Include the # symbol where required -
Check your return window
Returns and exchanges must be registered within 30 days of the dispatch date.
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I haven't received my return label / QR code
If you’ve successfully registered your return but haven’t received your return label, QR code, or confirmation email, please refer to our article here.
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My order is marked as 'Not Delivered' in the returns portal
If your order is still showing as unfulfilled, or you cannot access your shipment confirmation email, please contact our Client Services team for assistance with your return.
If you have any further questions, please get in touch with our Client Services team - they'd be happy to help.