In the case that you do return a non-Lounge item, we'll always do our best to help you but we can't guarantee any outcomes!
Please note: Any product accidentally or incorrectly returned to Lounge, is the sender’s responsibility, not Lounge's.
If this does happen please contact us with the following details:
- Your full name
- Your email address
- The order number linked to your return (e.g., #AUS1234567)
- The date you returned the item
- A description of the item you returned (including any photos)
Once we receive this information, we'll look out for this and do our best to retrieve your item.