All Australian orders are shipped directly from the UK, so you may face additional import fees depending on your location.
Australia: Orders over AUS$1000 may incur customs duties.
New Zealand: Orders over NZ$1000 may incur customs duties.
Please check with your local customs office for details.
Lounge is not responsible for duties, customs, or taxes imposed by your country. If you refuse to pay these fees and your parcel is returned to us, we will contact you to arrange reshipment or a refund. Shipping and handling fees may be deducted from your refund.
In some cases, customs may dispose of the package instead of returning it to us. In this event, we cannot reship the product or issue a refund.
If you're unsure about potential fees, please contact your local customs office or reach out to our Client Services Team for assistance.