All returns from Australia are subject to a fee, which will be calculated through the returns portal during the return registration process.
Returns are subject to a $25 fee, while exchanges carry a $10 fee. These fees can be paid through our returns portal, and return fees do not apply when you choose Refund to e-Gift Card.
Any original shipping costs are non-refundable, as these cover the delivery of your order.
If you’ve ordered from New Zealand, you will need to return your items independently and cover the associated costs.
Please note:
- If the only option shown in our returns portal is 'self-ship return', you’ll need to send your order back to our Belgium warehouse at your own expense. Please ensure you use a fully tracked and insured postal service and keep your proof of return receipt until your return has been successfully processed.
- Return fees may vary depending on your location, as they are based on regional shipping and courier costs and therefore cannot be adjusted by Lounge.
If you'd like to return items in your order, you can initiate a return using our online Returns Portal here.
If you have a question regarding returns fees or the return process, please contact a member of our Client Services Team using the icons below.