Please find below a list of expected shipping times and thresholds.
Please note: This timeframe begins from the day your order leaves our warehouse and not from the day your order is placed.
| Economy | |
| Shipping time |
5-14 working days |
| Cost below $125 | $10 AUD |
| Cost above $125 | Free |
| Express | |
| Shipping time |
4 working days |
| Cost below $125 | $20 AUD |
| Cost above $125 | $10 AUD or $12 NZD |
Please note:
- Orders placed after 3:30pm will be processed on the next working day.
- Working days exclude Saturdays, Sundays, and bank holidays.
- The estimated delivery timeframes will take effect after your order has shipped.
- Economy shipping is not available in all locations. If this applies to your area, only Express Shipping will be offered at checkout.
- Free Shipping and discounted Express Shipping will not be available in all shipping destinations.
If your parcel is not delivered within the expected time frame and you have not been informed of delays, please contact our Client Services team using the icons below.