Please find below a list of expected shipping times and thresholds.
Shipping timeframes begin once your order leaves our warehouse (not the order date); orders placed after 5pm or on non-working days are processed the next working day, and deliveries are made Monday-Friday only, excluding weekends and public holidays.
Our Client Services team has access to the same tracking information as customers. If you have any concerns, we’re happy to look into them with you.
AUS and NZ Standard: APG
5-10 business days (after dispatch)
Cost Below $125 - $10 AUD
Cost above $125 - Free
Please Note:
- If you place an order after the cut-off time of 5:00pm BST for Standard Shipping or 11:00am BST for Express Shipping, your order will be processed the following day.
- Working days don't include Saturdays, Sundays and public holidays
- If you receive a shipment confirmation email on a bank holiday, your order will be dispatched the next working day.
- The estimated delivery timeframes will take effect after your order has shipped.
- If you place an order on a non-working day, your order will be processed in our warehouse on the next working day.
- Economy shipping is not available in all locations. If this applies to your area, only Express Shipping will be offered at checkout.
- Free Shipping and discounted Express Shipping will not be available in all shipping destinations.
- If your parcel is not delivered within the expected time frame and you have not been informed of delays, please contact our Client Services team using the icons below.
When to Contact Client Services
If you have received your shipping confirmation email and your order has exceeded the expected delivery timeframe without any tracking updates or delay notifications from the courier, please contact our Client Services team, who will be happy to assist you further.
Use the icons below to start a chat with a member of the team.