Want to swap your item for another size? No problem - Please follow the link here.
Here are our Returns Policy guidelines:
- You have 45 days from the date your parcel is shipped to return items for an exchange.
- All products must be returned in perfect condition with attached labels and tags, free of stains, marks, pulls, or rips.
- Please submit individual return requests for items from multiple orders and return them in separate parcels to avoid complications.
- Only return the piece(s) you wish to exchange; no need to return the entire set. (Please note: As the thong and suspender belt to our Intimates sets are packaged together these must be returned together.)
- Obtain tracked proof of postage for all returns; Lounge is not liable for lost returns without proof of postage.
- Returns are not accepted for limited-edition 'Almost Hot Pink' and 'Almost Teal' Blossom Balcony sets.
Please note: Unfortunately exchanges can't be reserved. If your requested item is out of stock, our Returns Team will be in touch to organise a replacement, refund or gift card.
Did you know that our Client Services team are also experts in fit? If you need any style, fit, or sizing advice before returning your items, feel free to reach out.