All orders are shipped from our UK warehouse, so you may face additional import fees depending on your location.
Customs fees may apply to orders over $20 CAD. Please check with your local customs office for more information.
Lounge is not responsible for duties, customs, or taxes imposed by your country. If you refuse to pay the customs fee and your parcel is returned to us, we will contact you to arrange reshipment or a refund. Please note that shipping and handling fees may be deducted from your refund.
On rare occasions, the Customs department may dispose of your package instead of returning it. If this happens, our team will be unable to reship or refund your order.
If you'd like to know more about customs and duties in your area, please contact your local Customs Office or reach out to our Client Services team for assistance