If you're not in when the courier attempts delivery, they may leave your parcel in a secure location around your property such as a porch, behind a gate, or near a shed. If you live in an apartment or communal building, parcels may be delivered to a mailroom, reception area, or your mailbox for safe collection.
They might also try delivering to a neighbour who can accept it on your behalf.
If your parcel is too large for your letterbox and no suitable safe place is available, your courier may leave a card with instructions on where and when you can collect your delivery. Please also refer to your local tracking link for further details on where you can collect your order:
1) Follow the tracking link to the ProCarrier website.
2) Click the "See tracking on delivery partners site" button - this can be found in the "Shipment Details" box.
3) Select the "Canada Post" link.
If no one is available to accept the parcel your order may be automatically returned. If your tracking link shows 'Returned to Sender', our Client Services team will be happy to investigate and re-ship your parcel.
If you have any further questions please use the icons below to speak with a member of our Client Services Team.