We're sorry to hear that you haven't received your return label/QR code.
Please note that a return label will not be included in your parcel.
To generate a QR code or return label, you can register your return through the returns portal here.
If you have successfully registered your return but haven't received your label/QR code, please check the email linked to your original order, as it will be sent there.
We also recommend checking junk/spam folders, as sometimes our emails can land there by mistake.
If you have any further questions, please get in touch with our Client Services team, who will be happy to help.