If you'd like to register your items online, click here to access the Returns Portal.
- You have 30 days to return or exchange your items from the date that your order is shipped from our warehouse.
- All items must be returned in their original condition, with all tags and labels attached. There should be no marks, stains, pulls or rips on the items. If your item arrives damaged, please contact Client Services.
- Please return items from separate orders in separate parcels to avoid delays in processing your return.
- It's not necessary to use the original Lounge packaging to return your order. Any secure, watertight packaging works fine.
- Returned swimwear will only be accepted with the hygiene strip attached and undamaged.
- When returning bottoms from our intimates collections, you must return both the Thong and Suspenders.
- Due to hygiene reasons, all products from our Underwear Accessories collection are non-returnable.
- Refunds are based on the price of the product. Shipping and Gift Wrap charges are non-refundable.
- Please return only the items you have registered on the Returns Portal.
- Please retain tracked proof of postage for your return. Lounge is not liable for lost returns without proof of postage.
You can return your items free of charge to any Lounge store.
If you'd like to cancel or amend a current returns request, please contact our Client Services Team and they will be able to help you.