When a payment is marked as 'pending' in your account, the transaction is in progress but has not been fully processed. This status means that while your funds have been reserved, they have not yet been deducted from your bank account. Pending payments are common and typically resolve themselves.
If you notice a pending payment on your account and have concerns about delays or errors, please follow the below steps:
1. Monitor your bank account: Track any updates regarding the transaction status and make a note of how long the payment has shown as 'pending'.
2. Contact your bank: If you need assistance regarding your pending payment, please contact your bank. They can provide more detailed information and resolve any issues.
Our Client Services team are also available if you have additional questions or need further assistance.
Use the icons below to start a chat with a member of the team.