All mainland UK refunds are subject to a fee of £2.50, which will be deducted from your final refund total. For returns from British Islands, a higher fee may apply.
- Return fees do not apply when the "Refund to Gift Card" option is chosen.
- Exchanges are not subject to return fees.
- No fee will be deducted if you return your items directly to a Lounge store.
If you'd like to return or exchange items in your order, you can initiate a return using our online Returns Portal here.
If you have a question regarding returns fees or the return process, please contact a member of our Client Services team using the icons below.