If you'd like to return or exchange items in your order, you can initiate a return using our online Returns Portal here.
As of August 2nd 2024, all mainland UK refunds are subject to a fee of £2, which will be deducted from your final refund total. For returns from British Islands, a higher fee may apply.
Exchanges are not subject to return fees and remain free of charge.
Please note: No fee will be deducted if you return your items directly to a Lounge store.
If you have a question regarding returns fees or the return process, please contact a member of our Client Services team using the icons below.