We will do our best to refund your item within 48 hours from the time it arrives at our HQ - please note returns are taking longer than normal to reach us to due the current Covid-19 pandemic. As soon as we have received and processed it, we will notify you.
Please allow up to 5 working days for the funds to land back in your account.
We will refund using the same method originally used for your purchase.
In the event that we do not receive your returned goods, we will ask you to provide the proof of postage, where tracking information is preferable. We reserve the right to refuse a refund if you are unable to provide this.
Please note, if you have made a payment with an E check, we must wait for this to clear before processing a refund or dispatching your order. E check clearance can take 7-10 working days.