When your return arrives at the Lounge warehouse, our Returns Team will unpack and inspect your order within 5-10 working days. You can use your tracking number to verify your return has arrived at the warehouse. As soon as your return is processed, you will receive a notification via email.
If you have requested a refund, it may take up to 10 working days for your refund to appear, depending on your bank's processing times. Your refund will go to your original payment method, which cannot be changed. If your card is lost or cancelled, your bank will be able to transfer your refund to your new account.
If your return does not arrive at the warehouse, you will need to contact our Client Services team and provide tracked proof of postage. Lounge is not liable for lost returns and we may refuse a refund if proof of postage is not available. Payments made with E-cheques must clear before processing your refund, which may take up to 10 working days.
If you haven't received your refund after the allocated time frame, please contact our Client Services team for assistance.