We sincerely apologise if the item received is not the item that was chosen within your online cart.
On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:
- Order Number (starts with a # in your confirmation email).
- Details of incorrect item received.
- Name of the item not received.
- Photo of the all item(s) received.
Once this information has been received we will resolve this as promptly as possible for you. Our contact email is firstname.lastname@example.org.
In some cases, we may ask for you to return the item back to us through our returns process found here.