We sincerely apologise if the item received is not the item that was chosen within your online cart.
On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:
- Order Number (starts with a # in your confirmation email).
- Details of incorrect item received.
- Name of the item not received.
- Photo of the all item(s) received.
Please contact us through our helphub and once this information has been received we will resolve this as promptly as possible for you.
In some cases, we may ask for you to return the item back to us through our returns process found here. Please note that if you are missing/received the wrong items, you must claim for this within 30 days of the order being dispatched.