Please find below a list of expected shipping times and thresholds.
Shipping timeframes begin once your order leaves our warehouse (not the order date); orders placed after the cut off times below or on non-working days are processed the next working day, and deliveries are made Monday–Friday only, excluding weekends and public holidays.
Our Client Services team has access to the same tracking information as customers. If you have any concerns, we’re happy to look into them with you.
Royal Mail 24:
Next Working Day (after dispatch) if ordered before 4pm.
Cost - £3.00
Royal Mail 48:
2-3 Working Days (after dispatch) if ordered before 5pm.
Cost Below £54.99 - £2.50
Cost above £55 - Free
(For orders to the Channel Islands, Isle of Man, Northern Ireland and Highlands, this shipping option will take 3-5 working days from the date of dispatch)
DPD Next Day:
Next Working Day (after dispatch) if ordered before 3pm.
Cost - £5.00
Please Note:
- If you place an order after the cut off times above, your order will be processed the following day.
- If you place an order on a non-working day, your order will be processed in our warehouse on the next working day.
- Working days don't include Saturdays, Sundays and public holidays.
- If you receive a shipment confirmation email on a bank holiday, your order will be dispatched the next working day.
- The estimated delivery timeframes will take effect after your order has shipped.
- The following postcodes may not meet next-day delivery timescales: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, and ZE2-ZE3.
- If your parcel hasn't been delivered within the expected timeframe and you haven't been informed of any delays, please contact Client Services for assistance.