Please find below a list of expected shipping times and thresholds.
Shipping timeframes begin once your order leaves our warehouse (not the order date); orders placed after the cut off times below or on non-working days are processed the next working day, and deliveries are made Monday–Friday only, excluding weekends and public holidays.
Our Client Services team has access to the same tracking information as customers. If you have any concerns, we’re happy to look into them with you.
Standard Shipping: Royal Mail
3-4 business days (after dispatch)
Cost Below £75.00 - £3
Cost above £75.00 - Free
(For orders to the Channel Islands, Isle of Man, Northern Ireland and Highlands, this shipping option will take 3-5 working days from the date of dispatch)
Please Note:
- If you place an order after the cut-off time of 11:30am BST for Standard Shipping or 11:00am BST for Express Shipping, your order will be processed the following day.”
- If you place an order on a non-working day, your order will be processed in our warehouse on the next working day.
- Business days don't include Saturdays, Sundays and public holidays.
- If you receive a shipment confirmation email on a bank holiday, your order will be dispatched the next working day.
- The estimated delivery timeframes will take effect after your order has shipped.
The following postcodes may not meet next-day delivery timescales: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, and ZE2-ZE3.
When to Contact Client Services
If you have received your shipping confirmation email and your order has exceeded the expected delivery timeframe without any tracking updates or delay notifications from the courier, please contact our Client Services team, who will be happy to assist you further.
Use the icons below to start a chat with a member of the team.