When does the sale start?
The Winter Sale begins in store on December 26th.
When does the sale end?
The end date of the Winter Sale is entirely stock-dependent. We recommend shopping as soon as the sale goes live to avoid missing out.
What discounts are available during the sale?
During the sale, you can enjoy a 20% discount on everything in store. * Selected items further discounted
Will my Student Discount apply during the sale?
Discount codes cannot be used in conjunction with the Winter Sale discounts. This includes Student Discount and Essential Worker discounts.
I’ve never shopped at Lounge before. How do I know what size to order?
Please click here to refer to the Lounge Size Guide.
You are welcome to book an appointment with a trained bra fitting specialist in any Lounge store.
The Bundle and Save offer isn’t working for me. Why?
The Bundle and Save offer will be available as normal in store during the Winter Sale.
During the sale, all Bottoms styles included in the Bundle and Save offer will receive an additional 20% discount.
Can I have my order gift-wrapped?
Yes - you will be able to request Gift Wrap at checkout during the Winter Sale.
If my desired item isn’t available in store, can I have it shipped to my home address?
Absolutely. If your desired item isn’t available in store but is in stock online, you will be able to have your item shipped to your home address with complimentary Express Shipping.
Please note that during the Winter Sale, some orders may experience shipping delays.
What is the Return and Exchange Policy during the sale?
Lounge is offering an extended 60-day returns policy until the end of December. Orders placed after this date will be subject to a 30-day returns policy.
You are welcome to return your items within the appropriate time frame, providing they are unworn, unwashed, and unused. As long as your order has been shipped back to us within this period and you can provide tracking to support this, you will qualify for a return.
If you’d like to make a return, please visit our Returns Portal. You are also welcome to return your items, free of charge, to any Lounge store.
I want to exchange something that I purchased during the sale. Will you honour the price of the exchange?
You are welcome to exchange your item for a different size or colour in the same style.
If you wish to exchange your item for a differently-priced product, you must pay the difference upon exchanging in store. You may also request a refund if you do not wish to pay the difference for another product.
Please note that this refund or e-Gift Card amount will be equivalent to the price paid for the items during the sale.
Has your question been left unanswered?
Our Client Services team will be happy to assist with any questions.
Use the icons below to start a chat with a member of the team.