We’re really sorry to hear that your return has been sent back to you.
This usually happens when the original shipping label is still visible on the parcel and is mistakenly scanned by the courier.
When relabelling your parcel, please ensure that any previous shipping labels are completely removed or fully covered to avoid scanning errors.
If your return has been sent back to you, please contact our Client Services team, who will be able to advise on next steps and arrange a new label where possible at no additional cost.