If your order is missing an item, please contact our Client Services team as soon as possible and we can look into this further.
Before getting in touch, please check your emails to see if you’ve been notified of an out-of-stock item, that has been refunded.
When contacting our team, please include the following information:
- Order number, Email Address, Shipping Address and Phone Number linked to the order
- Images of the items received
- A list of the item(s) missing from the parcel
- Images of your parcel, especially if the parcel arrived damaged/opened
Please note: To allow our team to investigate your missing item, you must contact us no later than 7 days after your parcel is delivered.
Use the below icons to start a chat with a member of the team.