US.FAQS
Need to return an item?
Categories
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Returns and Exchanges
Returns and Exchanges
- How do I make a return?
- What is your returns policy?
- Can I return my orders together?
- Can I exchange my item?
- Are Returns Free?
- When will my return be processed?
- Do I need an account to make a return?
- I've returned a non-Lounge item by mistake
- My return appears to be lost
- Can I return items from an order I didn't place?
- Klarna / After Pay Returns & Refunds
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Order amendments
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Order Issues
Order Issues
- I think my order is lost
- I'm missing an item from my order
- I've received an incorrect item(s)
- My order is marked as delivered, but I haven't received it
- I've received a faulty item(s)
- My parcel has arrived damaged
- My order has been returned to sender
- My parcel has no tracking scans
- My order is ready for collection, but I don't know where
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Sizing and Styling Support
Sizing and Styling Support
- How To Measure Myself
- Sizing Chart
- What Is S+?
- What is Sister Sizing?
- What are the different types of underwear?
- What style of bra is best for me?
- What are the different styles of bra?
- Which bras would you recommend for pregnancy and nursing?
- Which bras would you recommend for post-surgery?
- What sizes don't you offer?
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Product Care and Expertise