All orders are shipped from our UK warehouse, so you may face additional import fees depending on your location.
Please note that following recent changes on import taxes in the US, customs fees may apply to your order. Please check with your local customs office for further details or to determine the applicable fees in different locations.
Lounge is not responsible for duties, customs, or taxes imposed by your country. If you refuse to pay the customs fee and your parcel is returned to us, we will contact you to arrange reshipment or a refund. Please note that shipping and handling fees may be deducted from your refund.
On rare occasions, the Customs department may dispose of your package instead of returning it. If this happens, our team will be unable to reship or refund your order.