For orders shipped to the US, product prices displayed on our website exclude any applicable sales tax. Sales tax and any applicable duties or customs charges will be calculated and collected at checkout.
Orders shipped outside the US may be subject to additional import duties, customs charges, and taxes, depending on the destination country. Please contact your local customs office for further information about any applicable fees.
Lounge is not responsible for import duties, customs charges, or taxes imposed by the destination country. If you refuse to pay the applicable customs charges and your parcel is returned to us, our team will contact you to discuss the available options for reshipment or a refund. Please note that shipping and handling fees may be deducted from any refund, where applicable.
In rare circumstances, customs authorities may dispose of or destroy a parcel rather than return it to us. In these cases, we may be unable to offer a replacement shipment or refund.