Please find below a list of expected shipping times and thresholds.
Shipping timeframes begin once your order leaves our warehouse (not the order date); orders placed after 5pm or on non-working days are processed the next working day, and deliveries are made Monday–Friday only, excluding weekends and public holidays.
Our Client Services team has access to the same tracking information as customers. If you have any concerns, we’re happy to look into them with you.
Standard: APG and USPS
5-10 working days (after dispatch)
Cost below $100 - $7.50
Cost above $100 - Free
Rest of the world: DHL
2-4 business days (after dispatch)
Cost- $15
Please Note:
- If you place an order after the cut-off time of 5:00pm BST for Standard Shipping or 11:00am BST for Express Shipping, your order will be processed the following day.
- Working days exclude Saturdays, Sundays, and bank holidays.
- The estimated delivery timeframes will take effect after your order has shipped.
- If you place an order on a non-working day, the shipping time frame will begin from the next working day.
- If you receive a shipment confirmation email on a bank holiday, your order will be dispatched the next working day.
- Economy shipping is not available in all locations. If this applies to your location, only Express Shipping will be available at checkout
- Free Shipping and discounted Express Shipping are not currently available in all locations.
When to Contact Client Services
If you have received your shipping confirmation email and your order has exceeded the expected delivery timeframe without any tracking updates or delay notifications from the courier, please contact our Client Services team, who will be happy to assist you further.
Use the icons below to start a chat with a member of the team.