If you've been gifted Lounge items by a friend or family member, or purchased these from a second-hand selling platform, you will not be able to return your items unless you can obtain the details of the original purchaser.
In order to register a return, you will require the order number and the postcode/email address/telephone number used to place the order. From 1st November 2026 until 31st December 2026, you have 60 days to return or exchange your items from the day your parcel is dispatched from our warehouse. Outside of the festive period, you have 45 days. All returns must also comply with our other return conditions, which you can find here.
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