Our in-store Returns Policy is exactly the same as our online Returns Policy:
- From 1st November 2026 until 31st December 2026, you have 60 days to return or exchange your items. Outside of the festive period, you have 30 days.
- You must return your items in the same condition that you received them.
- All tags and labels must be attached, and there should be no stains, rips or tears to the garments.
When you return your items, you'll be able to choose between a refund, an exchange, or an e-Gift Card, all to the value of the item(s) you return.
You can return your items to a Lounge store or using our Returns Portal here.
Click here to view the Retail Hub.