If you'd like to register your items online, click here to access the Returns Portal.
Please only return the items you have registered on the Returns Portal and if anything changes or you'd like to amend your returns request, let our Client Services team know as soon as possible.
- You have 30 days to return or exchange your items.
- It's not required that the item has arrived at our warehouse within this timeframe - as long as you can provide proof that the item was shipped back before the deadline, your return will be accepted.
- All items must be returned in their original condition, with all tags and labels attached. There should be no marks, stains, pulls or rips on the items. If your item arrives damaged, please contact Client Services.
- Please return items from separate orders in separate parcels to avoid delays in processing your return.
- It's not necessary to use the original Lounge packaging to return your order. Any secure, watertight packaging works fine.
- Returned swimwear will only be accepted with the hygiene strip attached and undamaged.
- Due to hygiene reasons, all products from our Underwear Accessories collection are non-returnable and bedding/hosiery items cannot be returned once the packaging has been opened. Please contact our team with a photo of the unopened package if you'd like to register a return.
- When returning bottoms from our intimates collections, you must return both the Thong and Suspenders.
- Refunds are based on the price paid for the product.
- Shipping, e-Gift Cards and Gift Wrap charges are non-refundable.
- Please retain tracked proof of postage for your return. Lounge is not liable for lost returns without proof of postage. Please kindly note that images of the tracking cannot be accepted as proof of return and a physical or digital receipt is required.
All returns are subject to a returns fee which you can find out more here, but you can return your items free of charge to any Lounge store.